Refund policy

Returns, Exchanges, Refunds & Cancellation Policy

At Ravayah, each piece is designed with precision and crafted by skilled artisans using high-quality materials. Due to the handcrafted nature of our jewellery and the use of natural metals, stones, pearls, and finishes, minor variations may occur. These characteristics are not defects but part of the uniqueness of each Ravayah creation.

All products undergo strict quality control and packaging inspection before shipment.

Return & Exchange Eligibility

Ravayah maintains a strict quality standard and therefore accepts return or exchange requests only under limited circumstances.

A return or exchange may be approved only if:

  • The product was damaged during shipping, or
  • The customer received an incorrect item.

To qualify for a return or exchange, the product must:

  • Be unused, unworn, and unaltered
  • Be returned in original packaging
  • Include all original tags, certificates, authenticity cards, and invoices
  • Have no tampering with security tags or seals
  • Be reported within 48 hours of delivery

Failure to comply with these requirements will result in automatic rejection of the request.

Return Request Procedure

Customers must follow the process below:

1. Request Initiation

Send an email to [Ravayah customer support email/ whatsapp] within 48 hours of receiving the product.

Include:

Order number

Description of the issue

Clear images of the product and 360 degree video to sent.

Images of packaging and shipping label

2. Evaluation

All requests will be reviewed by the Ravayah Quality Assurance Team. Approval is granted solely at Ravayah’s discretion.

3. Return Authorization

If approved, Ravayah will provide return instructions or arrange courier collection.

Unauthorized returns will not be accepted.

4. Inspection

Upon receiving the returned item, Ravayah will conduct a detailed inspection to verify:

Authenticity

Condition

Compliance with return requirements

If the item fails inspection, it will be returned to the customer without refund or replacement.

Replacement Policy

If the return request is approved and the product passes inspection, Ravayah will:

  • Provide a replacement product, or
  • Offer an exchange of equal value

Replacements depend on product availability.

Refund Policy

Ravayah maintains a limited refund policy.

Refunds will only be issued in the following situation:

  • If a package is confirmed lost during transit by the courier partner.

Approved refunds will be processed:

  • Within 7–10 business days
  • Through the original payment method used at checkout

Payment gateway and banking timelines may vary.

Non-Returnable & Non-Refundable Situations

Returns, exchanges, or refunds will not be accepted under the following circumstances:

Change of mind after purchase

Minor color or finish variations due to screen differences

Natural variations in stones, pearls, or handcrafted elements

Incorrect size selection by the customer

Incorrect or incomplete delivery address provided by the customer

Orders refused at delivery

Packages marked delivered by the courier

Missing tags, certificates, or packaging

Products showing signs of wear, alteration, or damage

Promotional, discounted, or limited-edition items

Anti-Fraud & Product Integrity Protection

To maintain product authenticity and protect against fraudulent activity:

  • All products are digitally photographed and documented before shipment
  • Orders may include tamper-proof packaging and security tags
  • Any indication of stone replacement, alteration, or tampering will result in rejection of the return request
  • Ravayah reserves the right to refuse returns, refunds, or future orders if fraudulent activity is suspected

Repeated misuse of the return policy may result in account restrictions or order cancellation.

Authenticity Guarantee

All products purchased directly from Ravayah are guaranteed to be authentic Ravayah products, manufactured or sourced under our quality standards and sold through our official sales channels.

While similar jewellery designs may be available in the market, Ravayah guarantees the quality, materials, finishing, and quality control of products sold through our brand only.

Ravayah cannot guarantee the authenticity, quality, or materials of products purchased from unauthorized sellers, marketplaces, or third-party vendors.

Order Cancellation

Orders placed on the Ravayah website are final.

Orders are processed upon confirmation and prepared specifically for shipment to the customer.
Once an order is confirmed and processing has begun, cancellations are not permitted.

Shipping Disclaimer

Ravayah is not responsible for delivery delays caused by:

  • Courier or logistics partners
  • Customs processing
  • Natural disasters
  • Government restrictions
  • Public holidays or unforeseen circumstances

However, Ravayah will assist customers in resolving shipping concerns where possible.

Limitation of Liability

Ravayah’s liability is limited solely to the purchase value of the product.

Ravayah shall not be responsible for indirect, incidental, or consequential damages arising from product use, shipping delays, or third-party courier services.

Contact Information

For any order or policy-related queries, please contact:

Customer Support – Ravayah
Email: nudge.ravayah@gmail.com
Response Time: 24–48 hours